In general, our cleaning crews are professional trained and vetted to do various of cleaning tasks. However, our services do not include the following:- Car wash; Outdoor cleaning including cleaning the car porch, tending to the garden, unclogging drains, etc; Bathing and cleaning pets; Moving items heavier than 20kg; Any other unreasonable requests.

As a Professional Cleaning Services Company, we continuously strive to provide tip-top quality cleaning services by engaging only the best cleaners through a thorough selection criteria. All of our cleaners are covered by insurance, so you can have a peace of mind!

No, to avoid cross-contamination and as most people would have their own preferences, Dshine's cleaning crews do not come with their own supplies. Please kindly provide the following for our cleaning crews; ladder, vacuum cleaner, broom, mop, duster, brushes & clothes and pails.

We accept Cash, Touch n Go ewallet & Bank Transfer.

We offer many time slots throughout the day. Contact us or Head over to our website page to find a time slot that fits you best.

Our cleaning crews are professionally trained and vetted to ensure that they deliver the best service. However, should there be any issues and if you are unhappy with our cleaning services, you may email us (admin@dshine.com.my) your enquiry within seven (7) days of receipt of the product with proof of purchase and supplementary evidence to support the case. Cases received will be investigated by Dshine and you will be notified by us once the investigation is completed.

We need all customers to be at home/ premise at punctual time as our housekeeping crews (cleaners) will only able to deliver its service at the purchased booking session. As the time is off, and the housekeeping crews (cleaners) will need to move to next station to continue the next cleaning session.

Our cleaning crews are professionally trained and vetted to ensure that they deliver the best service. However, should there be any issues and if you are unsatisfied with our cleaning services, you may email us (admin@dshine.com.my) your enquiry within seven (7) days of receipt of the product with proof of purchase and supplementary evidence to support the case. Cases received will be investigated by Dshine and you will be notified by us once the investigation is completed.

Our cleaners are Malaysian citizens, Indonesians, Nepalese, Sri lankan, Myanmar and Bangladeshis.

All our cleaners are professionally trained by our experienced supervisors. You can be assured of enjoying a high quality of service.

Deep cleaning can be either move-in/move-out cleaning, post-renovation cleaning, or spring cleaning. This is different from weekly general cleaning because our service goes as far as cleaning the hidden spots that are usually overlooked during a routine part time house cleaning. We provide supervision and part time house cleaners who are more experienced and knowledgeable to ensure the job is done well. Some examples include air-con exterior, window interior such as frames, interior and exterior of appliances, bathroom ventilation vents, wall tiles etc. Do note that the service does not include handy-man services such as fixing and repairing of wires, disposal of bulky items such as furniture, painting of walls.

Most certainly, only if we have a sufficient number of part time house cleaners who are free and available to take up the cleaning task for your home.

As our cleaners depend on transport to get from house to house, they are likely to be subject to fluctuating traffic conditions that cause them to be slightly late. Therefore, they are likely to be slightly late, especially if it is her first time cleaning your place. We seek your kind understanding regarding this.

Most certainly! We are happy to accommodate to your schedule if you cannot make it on the week you are busy. Simply inform us 3 days in advance and we will make the necessary arrangements for you at no additional cost.

If you are unsatisfied with our cleaning services, you may email us (admin@dshine.com.my) your enquiry within seven (7) days of receipt of the product with proof of purchase and supplementary evidence to support the case. Cases received will be investigated by Dshine and you will be notified by us once the investigation is completed.

We strive to be a professional cleaning services company in Melaka that provides the best & value-for-money by having a rigorous selection process followed by a thoroughly developed training program for selected cleaners - sure to get your money’s worth!

No. All the costs/contractual obligations are given to you upfront.

Simply inform us within 48 hours of your scheduled timing regarding your cancellation at no additional cost.